I purchased a pool ladder at the end of the season (thinking I was getting a good deal). The box was nicely sealed and had packing straps on it, I had no reason to look at it. To my surprise when I opened it this season the ladder was cleanly used ( dirt and algae on...Read more
I didn't like
- Poor quality product
I purchased an Ibot pool robot for 900 bucks this week, only to find out that it was a lazy POS. The robot wouldn't clean, and seemed to be on a break every 5 minutes. I went to the store, and was advised that I couldn't get a refund since the robot went in the water,...Read more
Island Recreational - Terrible
Keep contacting and still waiting for a manager to call back. Worst company ever!
Had pool installed yesterday June 2nd delivered wrong pool. Because they delivered wrong pool and set it up dimmer was wrong one. Went to Massapequa store to get the right part. Spoke to a gentleman named Michael got the right parts and was told that I would get a call...Read more
Island Recreational - Don’t EVER shop here!
Customer service hung up on me. Need I say more? This is an awful place to shop. The sales are based on tons of restrictions, the staff is under educated and the products on sale are sometimes expired. Pay more, but get products you can trust and staff not in diapers.
MUST READ THIS REVIEW BEFORE SHOPPING HERE... I went to Island Recreational to purchase a pool. I picked out the pool I wanted, liner, pump, etc. On the day the pool arrived and was being installed, I noticed that is wasn't the pool I ordered, nor the pump, I called...Read more
We bought an In-ground Pool Heat Pump beginning of May 2017 , was told delivery & installation would be July 3rd & 5th . The week before installation Island Rec. calls leaves a message saying delivery wouldn't be till August !st & 3rd , again they called the week...Read more
First their products are ***, and they would not stand behind them. I bought chlorine from them which did not dissolve, but they tried the BS that chlorine can't be returned or exchanged!! The manager of the Deer Park store Bill, was too *** to realize that no policy...Read more
Island Recreational - Customer service is awful
I bought a item there and went on sale a week later Refused to give me the diff of 100 in a week Basically told me sorry can't help u Then proceeded to talk to another mgr abt me complaining I will never ever purchase another item from that store
went to get my water tested i have a 18x32 inground after testing water they told me i need so many chemicas do your self a favor get your water tested at leslies they know what they are doing. I brought the island rec report to leslies they also tested my water and...Read more
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