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We bought an In-ground Pool Heat Pump beginning of May 2017 , was told delivery & installation would be July 3rd & 5th . The week before installation Island Rec. calls leaves a message saying delivery wouldn't be till August !st & 3rd , again they called the week...
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Anonymous
Engine2

your an ***! i have been shopping there for years not one issue. I work for the DPFD, you CANNOT return chlorine for a reason. Once you remove it from the property it's yours....

#1096043
First their products are ***, and they would not stand behind them. I bought chlorine from them which did not dissolve, but they tried the BS that chlorine can't be returned or exchanged!! The manager of the Deer Park store Bill, was too *** to realize that no policy...
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Anonymous
Engine2

your an ***!i have been shopping there for years not one issue.I work for the DPFD, you CANNOT return chlorine for a reason. Once you remove it from the property it's yours. i...

1.3
I didn't like
  • Product quality and customer service
#1095834
went to get my water tested i have a 18x32 inground after testing water they told me i need so many chemicas do your self a favor get your water tested at leslies they know what they are doing. I brought the island rec report to leslies they also tested my water and...
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Anonymous
Anonymous

Why don't you comment on their Facebook or google page? That's right they would know your intently if you did. So you use a third rate bottom feeing site.

Anonymous
Anonymous

Wow you don't work for Leslie's do you?

#1063060

Island Recreational - Customer service is awful

Island Recreational
#1071251
1.0
Details
I bought a item there and went on sale a week later Refused to give me the diff of 100 in a week Basically told me sorry can't help u Then proceeded to talk to another mgr abt me complaining I will never ever purchase another item from that store
Comment
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Staff
Value for money

Short Review on June 21, 2016

Island Recreational
#869539
3.3
Details
Video forwarded no skimmer working no air or water leaks! Please help a VET BEFORE HOLIDAY I HAVE A PRO WHO WILL ASESS FOR $40.00 or send somebody I reside a few blocks from your store ! 5164954911
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website

Island Recreational Customer Care Review

Island Recreational
#855698
1.3
Details
Worst customer service EVER. Will never shop in store again. Leslie's more expensive but worth the customer service.
Comment
Show
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website

Other Product Review

Island Recreational
#643709
1.0
Details
For my full complaint go to yelp.com search Island recreational
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Customer service
Product or Service Quality
Reliability
Had a few issues with my installation. But it was correct within days. I am very happy with how the pool looks. Kids are happy wife happy. You have many people that start yelling to resolve an issue, and guess what? They do not get a resolution. We were in he store...
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My full island rec review MUST READ THIS REVIEW! Thinking of going to Island Recreational for a pool, part, chemicals? DONT!! I DELT WITH BOTH LOCATIONS MASSAPEQUA AND DEER PARK. BOUGHT A POOL THERE HEARD INSTALLERS CALL UP THEIR MANAGER TELLING HIM THE LEDGES FOR THE...
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Anonymous
Anonymous

"Wow, Island rec is still in business? Not when I'm done spreading the word"This cannot be a real comment. No one cares about you! NO ONE. you were properly nasty to them henc...

Anonymous
Jack k

Let me ask you a question. Are you the customer that eats the entire meal then when the bill comes says it wasn't good? Ha what a laugh mate.

1.0
#1054740
A couple of months ago Island Rec was running a sale on filters. Mine was an ancient EC60 which was long overdue for replacing. The sale seemed too good to be true - a Hayward filter and Blue Torrent variable speed pump for an incredible price. The catch was the...
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I went into the Massapequa store to purchase an Inground Pool that they had advertised. The salesperson Matt was extremely helpful in making my purchase. I though that the advertised deal was too good to be true, but it turned out that they pool was exactly what I was...
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Anonymous
Anonymous

This comment is to the original poster. I am researching the same advertisement and had some questions for you. Wondering if we might be able to chat via email or something. T...

islandrecreational
islandrecreational
Island Recreational Verified Representative

Thank you for your review. We look forward to seeing you in the future!

4.9
#968735
Attn: Pissed Consumer- Re: my initial contact with Pissed Consumer back in September of 2015 (my complaint is with Island Recreational and their very poor customer service). I am giving you a follow-up on the progress. Today I received notifications from your company...
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Anonymous
Steve

I agree they should be put out of business.Of u like to be ripped off go their.I work hard for my money and I like to deal with honest people they are not

1.8
I liked
  • Staff is friendly
  • Pricing of products
I didn't like
  • Replacement time is unacceptable
  • Insensitivity of customers grief caused by ir
  • Installers lack of knowledge
#968654
I love going to the store in Medford. I always go when i can get the shock for 99 cents! i can get my whole pool set up for the year for like $20! it's great! I save so much money on chemicals there. of course i get sucked into buying a few toys while I'm there but...
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islandrecreational
islandrecreational
Island Recreational Verified Representative

Thank you for your review! We look forward to seeing you soon.

4.9
I liked
  • Saving money
  • Great price on chemicals
#968144
I bought a filter in 2015 with installation for my inground pool. The filter was installed about a week after I purchased it (which was ok with me since we were on vacation that week anyway) when the installation technician came he told me there was an extra charge for...
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islandrecreational
islandrecreational
Island Recreational Verified Representative

Thank you for your review. We look forward to seeing you in the future.

#967449