Island Recreational
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Island Recreational Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Island Recreational has 2.1 star rating based on 46 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Close to me, Pricing of products, Staff is friendly.
Cons: Installers lack of knowledge, Poor quality product, Bad quality.Recent recommendations regarding this business are as follows: "If a company makes it right with the customer I say you have a good company", "more technical knowledge. Change the title of the inquiry. Pissed Consumer is offensive.", "Stay Away From IR", "Avoid this store. There are other pool stores that will be happy to do business with you.", "Avoid this store. Headache from day one. Staff are hiding to talk to customer".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Island Recreational has 2.1 star rating based on 46 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Close to me, Pricing of products, Staff is friendly.
Cons: Installers lack of knowledge, Poor quality product, Bad quality.Recent recommendations regarding this business are as follows: "If a company makes it right with the customer I say you have a good company", "more technical knowledge. Change the title of the inquiry. Pissed Consumer is offensive.", "Stay Away From IR", "Avoid this store. There are other pool stores that will be happy to do business with you.", "Avoid this store. Headache from day one. Staff are hiding to talk to customer".
Most users ask Island Recreational for the refund as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Island Recreational Reviews
"Pool pump not working"
Will bring motor in as soon as possible to be checked
"To share negative experience to other customers..so they can avoid this place"
Island Recreational installed my pool. The lies from day 1 just kept going.. Started with the sales boy said everything is inclusive in the package deal.. I...
Henderson, Kentucky
2bad pool pumps in 1 1/2 years
User's recommendation: If a company makes it right with the customer I say you have a good company
Smithtown, New York
Booster pump issue
User's recommendation: more technical knowledge. Change the title of the inquiry. Pissed Consumer is offensive.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
White Plains, New York
Complaint With Installation Dept,
- Installation never occurred
Preferred solution: Price reduction
User's recommendation: Stay Away From IR
Bay Shore, New York
Employee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Medford, New York
Store sold me a wrong size pool liner
Preferred solution: Full refund
Island Recreational Store: AVOID THIS STORE at all cost.. As Healthcare worker myself and in Customer Service, I cannot comprehend how this store remains open..
Their Franklin Square Store closed and I’m not a bit surprised if this is one of the reasons.. They are fast in selling but hide & lie & avoid resolving issues that they create. Run by a bunch of kids or I should say how they behave.. You can leave messages till the cows come home but no return call or will toss you like a ball from one person to another then hang up..
Call Customer Service and the phone will just keep on ringing. They will not answer the call because they see the Caller ID .. And Customer Service is a big joke.. It’s a big mistake that I bought from this store..
I’m totally stopping to get my pool supplies from this store.. I read so many comments/complaints from numerous customers of the same issues and I’m surprised that Better Business Bureau is not investigating this store..
I am only speaking from my own experience with this store.. But read all the customer reviews before going to any store..
Elmont, New York
To share negative experience to other customers..so they can avoid this place
User's recommendation: Avoid this store.. There are other pool stores that will be happy to do business with you..
Elmont, New York
Dissatisfied customer.. The worst store I dealt with… Staff are fast in selling but ignore and avoid to communicate for issues after the sale.. Avoid this store if you dont want to be left in the dark
User's recommendation: Avoid this store.. Headache from day one.. Staff are hiding to talk to customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective product & Warranty - call to take them to small claims court
Unit provided as replacement is defective.
- There are no pros for this company
- Salesman all give conflicting product information
- Poor quality product
- Horrible customer service
Preferred solution: Exchange defective unit
User's recommendation: Avoid this company at all costs
Update 7/28/2020: New unit that was provided is also defective. Back to the store.........
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible Customer Service - if there is such a thing there.....
Happend Sata Jun 6, 2020 Massapequa, NY Store
- Close to me
- Horrible customer service
Preferred solution: Apology
User's recommendation: Shop elsewhere....any where but at Island Rec
This is a Circus Store run by incompetent CLOWNS… This clowns are not going far in their future career with that attitude (if you call that a career)
Brooklyn, New York
Pump not installed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No help from the reps on live chat
- Close to me
- Staff is friendly
- Bad service
- Installers lack of knowledge
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can't reach them, via chat, phone or email!!!
Preferred solution: Full refund
Shirley, New York
I received my refund
Preferred solution: Full refund
Same here .. They sold me product that is not available and then replace it with cheaper item and they said it works the same.. Bunch of liars and unprofessionals
Brookhaven, New York
Disreputable
I would give them zero stars if possible. It is my opinion that this is a disreputable company and handles customer problems abysmally.
I bought a pool heat pump in May from Island recreational in Medford- a pool supply company. It was delivered in June and was dead on arrival. The company sent their technician on July 15 who wrote in his report that the heat pump was non functional and needs replacing. I have been “battling” with the company for 6 plus weeks and I still have a non functioning heat pump.
The drag their feet, delay, and make false promises. I have initiated a small claims court lawsuit against them. At this point the pool season is almost over. I’ve went the entire season with a non functioning heat pump and I refuse to have them attempt to fix it.
Any repair would not be visible until next June and I think they know that. I want my credit card account credited for the $1085 I spent on the heat pump and they can pick up the garbage as soon as possible.
As of September 1st I have not had satisfaction. Stay as far away from this company as possible
- There are no pros for this company
- Installers lack of knowledge
- Bad quality
- Management attitude
Preferred solution: Full refund
I don’t think there is a manager in that store.. I ask for a manager, Customer Service clown put me on the phone with another clown who is probably in one of the rooms but afraid to come out to face the customers…I had enough of them taking advantage of consumers and working on complaint report to BBB..
Babylon, New York
Total rip-off
I bought above ground pool from them which they installed with in a week buttress side support popped up off the ground Island rec sent the crew to fix it but i had to empty the pool and lost all the chemicals and salt. And they asked for more sand bricks and what ever they asked for.
I provided them took a day off from my work so i can run to home depot and get them the things they ask for. Anyway when i filled the pool same thing occurred I sent them the pictures and the third time they sent a different crew and promised me to pay me the money i spent on the chemicals and water and anything else. By that time it came the winter so I closed the pool with salt and chemicals in it. And sent chris manager all the receipts for refund Still waiting for response and pool has the same problems still and can’t get any response from chris or call back.
And they don’t even call me back or get on the phone when they here my name they put me on hols and it goes to voicemail I i sent ao many emails but no response.
Now i am going to take my case to consumers affairs. Let see what happens but whoever is thinking to buy pool from them so yourself a favor and buy somewhere else or you will regret like i do
Patchogue, New York
Failure to pickup faulty pool heat pump
Preferred solution: Full refund
have a problem with my Comfort Temp Pool Heat Pump, no response from them for a week and counting.
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Thanks for the advice for IR Deer Park Location - NY